Following the strategy and willingness to network with partners and associates that boost and complement Essentiel Outsourcing's skills and capabilities, our Director Marc Zaragoza has become a member of the European Customer Experience Organization, an open access community of leaders and organisations committed to working and evolving together ...
During the last month we have received 3 customers in our offices, which has been a great joy and another step back to normality after the Covid period and is already a success in the sales projects in 2022. I guess it is important for all of us to have these pills of ...
In this article, I share some tips on email marketing. - Personalise and tailor your pitch to your audience. Do things well, in an attractive way and with personality. Receiving an unpersonalised email always suggests that it may be an automatically sent email. - What the viewer sees first is the line ...
Sales services can be complicated because the market is saturated with products and marketing actions and also because the client doing the sales action does not always have the patience to wait long enough to get the results. At Essentiel Outsourcing we do not carry out "aggressive" marketing projects. ...
Interesting article on @lemagit.fr The customer experience can be improved by adding a video-based communication channel. Several providers are pushing this option. Often with good reason, given the advantages of video technologies for call centres. When you call your operator because the Internet is down and you can't get through to your ...
Advantages and benefits of video for a call centre Read more "
We start the year confirming expectations and closing deals to help new and existing clients. We are pleased to welcome clients from different sectors: medical/insurance sector, e-mobility sector, conversational digital marketing sector. And we are also pleased to see that our clients trust us more and more. Some of our clients ...
The customer comes first but it is true that not all customers are easy customers. So, the customer is the centre of the universe? The first thing to keep in mind is proactivity. Customers need solutions. Customers need us to be proactive, not reactive. I learned this many years ago. I had a client with ...
The use of chatbots has become more widespread in recent years and the trend is for them to become a necessity for both consumers and businesses. Chatbots offer customers to resolve certain types of queries without waiting, when they choose to, and this helps to increase their customer satisfaction by providing them with the ability to ...
One of our customers in the air conditioning sector, based in the United States, extends its confidence in us by adding a new customer service channel in its expansion in Europe. Up to now we have been providing customer service through the chat channel and from now on we are adding the call channel in 5 ...
How our customers increase their confidence in Essentiel Read more "
Forecasting is essential if we do not want to impact customers with less resources than necessary. (see the article on KPIs) But before we start talking about how we calculate the Forecast, let's define some key concepts: - Workload: The volume of contacts (incoming messages) is multiplied by the average time of contact (incoming messages), ...
Forecasting. First episode - Basic concepts and practical example Read more "
