User-generated content (UGC) means any type of content created and published by unpaid contributors, and not by a brand or marketing team. This may include reviews, comments, photos, videos and other forms of media that are shared on social media platforms, blogs and other online spaces.
Employee experience, often abbreviated as EX, refers to the overall experience an employee has while working at a company. This includes their interactions with co-workers, company culture, work environment, and company leadership.
In today's competitive job market, companies are increasingly focused on improving the employee experience to attract and retain top talent. This is because employees who have a positive experience at work are more likely to be engaged, productive and loyal to the company.
Overall, our focus on personalized service, advanced technology, and value-added services sets us apart from our competitors and adds significant value for our clients. By choosing our contact center company, our clients can expect exceptional customer service that leads to higher levels of customer satisfaction and loyalty.
As technology advances and customer expectations evolve, companies are turning to artificial intelligence (AI) to improve their customer service operations. AI in the contact center has the potential to provide more efficient and accurate customer service, resulting in higher customer satisfaction. AI in the contact center can be used to automate mundane tasks, such as routing calls and providing basic information. This allows customer service representatives to focus on higher-value tasks, such as responding to customer complaints and providing personalized solutions.
On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...
We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...