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Un vistazo entre bastidores: el proceso de puesta en marcha de Essentiel Outsourcing
En Essentiel Outsourcing, el lanzamiento de una externalización de experiencia del cliente exitosa requiere una cuidadosa orquestación y meses de preparación. Al incorporar nuevos clientes de CX, nuestros equipos de proyecto se enfocan en 5 fases clave: Reunión de inicio del proyecto: alineación inicial sobre objetivos, recursos y estrategia. Diseño de procesos: colaborar para mapear …
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Entregando Externalización Exitosa de CX para Nuestros Clientes
En Essentiel Outsourcing, entendemos que la externalización de funciones centrales como la experiencia del cliente (CX) es una decisión estratégica para nuestros clientes. Si bien el ahorro de costos y las ganancias de eficiencia atraen a las organizaciones, el éxito de la externalización no está garantizado. Como socio dedicado a CX, nuestro objetivo es preparar …
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Tendencias Clave que Impulsan la Innovación en Servicios Financieros
El panorama de los servicios financieros está evolucionando rápidamente. Desde nuevas tecnologías hasta preferencias cambiantes de los consumidores, las instituciones financieras deben mantenerse ágiles y visionarias para prosperar en el clima actual. Tras observar la transformación de la industria en los últimos años, hemos identificado 4 tendencias clave que las compañías financieras deben adoptar: …
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IVRs: The engine of personalized customer service
Interactive Voice Response (IVR) systems are more than just automated telephone systems. They are the gatekeepers of customer service, capable of delivering highly personalized experiences that can transform the way your business interacts with your customers. Let's take a deeper dive into the world of IVRs. ???? What is an IVR? An ...
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Business Process Outsourcing (BPO)
???? Moving from an in-house to an outsourced model can seem like a monumental task. Fear of disruption, loss of control and changing dynamics often hold companies back. But what if I told you that this process can be seamless, efficient and ultimately beneficial to your organization? ...
Active listening
Active listening is a critical skill in customer service, especially in the context of call center operations. It's not just about understanding the words that are being said, but also about picking up on the nonverbal cues and understanding the emotions behind the words. ???? Nonverbal cues can give us a lot of information about ...
Building Business Resilience with BPO: Navigating Through Crises and Disruptions
In today's volatile business landscape, resilience is not just a buzzword; it's a strategic imperative. Companies that can adapt and respond to changes and disruptions swiftly are the ones that thrive. Business Process Outsourcing (BPO) plays a pivotal role in enhancing business resilience. Here's how: 1️⃣ Operational Continuity: Ensuring Smooth Operations Amidst DisruptionsBPO providers ensure ...
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Business Process Outsourcing (BPO)
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Tackling Common Customer Service Problems: Leveraging BPO for Solutions
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Some best practices for reps onboarding !!!
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Are you aware of the term "deinfluencing"?
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Multilingual Sales Teams: Strategies, Tools and Best Practices for Success
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Successful Sales Projects in a BPO Environment: The Power of Partnership and Patience
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Detecting red flags: Identifying indicators and triggers of customer churn
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
How to improve customer experience through speech analytics
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Revolutionizing lead generation
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Essential strategies for customer service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Read our new podcast. Chatgpt and Customer Service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
the telephone remains a vital channel
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.