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How to improve customer experience through speech analytics
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Revolutionizing lead generation
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Essential strategies for customer service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Read our new podcast. Chatgpt and Customer Service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
the telephone remains a vital channel
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Continuous quality assessment
As a contact center, we are aware of the importance of quality assessment in maintaining high levels of customer satisfaction. That is why we have implemented a number of measures to ensure that we meet our standards and provide the best possible service.
What is the future of telecenters with #ArtificialIntelligence?
User-generated content (UGC) means any type of content created and published by unpaid contributors, and not by a brand or marketing team. This may include reviews, comments, photos, videos and other forms of media that are shared on social media platforms, blogs and other online spaces.
Interview with our CEO
User-generated content (UGC) means any type of content created and published by unpaid contributors, and not by a brand or marketing team. This may include reviews, comments, photos, videos and other forms of media that are shared on social media platforms, blogs and other online spaces.
user-generated content (UGC)
User-generated content (UGC) means any type of content created and published by unpaid contributors, and not by a brand or marketing team. This may include reviews, comments, photos, videos and other forms of media that are shared on social media platforms, blogs and other online spaces.
Employee experience
Employee experience, often abbreviated as EX, refers to the overall experience an employee has while working at a company. This includes their interactions with co-workers, company culture, work environment, and company leadership.
In today's competitive job market, companies are increasingly focused on improving the employee experience to attract and retain top talent. This is because employees who have a positive experience at work are more likely to be engaged, productive and loyal to the company.
we pride ourselves on providing top-notch customer service that goes above and beyond what our competitors offer
Overall, our focus on personalized service, advanced technology, and value-added services sets us apart from our competitors and adds significant value for our clients. By choosing our contact center company, our clients can expect exceptional customer service that leads to higher levels of customer satisfaction and loyalty.
The basics of quality in a contact center
The basics of quality in a contact center
Contact center trends for 2023
By 2023, these centers are likely to undergo significant changes as a result of the rapid adoption of artificial intelligence (AI), automation and other cutting-edge technologies.
Exploring the impact of AI on customer service
As technology advances and customer expectations evolve, companies are turning to artificial intelligence (AI) to improve their customer service operations. AI in the contact center has the potential to provide more efficient and accurate customer service, resulting in higher customer satisfaction. AI in the contact center can be used to automate mundane tasks, such as routing calls and providing basic information. This allows customer service representatives to focus on higher-value tasks, such as responding to customer complaints and providing personalized solutions.
Triomf Digital 360 designs new business cards for us
We present the new company business cards designed by Triomf Digital 360, the corporate advertising agency that accompanies us as a partner. Triomf Digital 360 specialise in personalised marketing, corporate image and websites. Triomf Digital was born more than 25 years ago with the idea and the illusion of being able to ...
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Platinum Contact Centre Awards 2022
On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...
Essentiel at the Platinum Contact Center Awards 2022
We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...
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THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry
We continue in the month of June this year with excellent news with the recognition of our work. The portal THE MANIFEST has ranked our company number 6 in the list of the top 20 BPO companies in Barcelona. You can read the article here : https://themanifest.com/es/bpo/companies/barcelona More information
Our customers speak
Essentiel is a flexible, reliable and high quality partner, just like our company... The synergy was immediate and the positive mindset allowed us to start collaborating naturally. Pietro Peyron : International Business Development Manager More information
Essentiel Outsourcing among the 101 best Customer Service startups in Spain and Portugal
BestStartup.eu , a company that highlights the best companies in Europe, mentions our company in the article published on their website and linkedin : https://lnkd.in/ew9AiXNy This article shows their selection of the best customer service companies in the Iberian Peninsula as these startups and companies, according to their criteria, are adopting an innovative approach to ...
Essentiel Outsourcing among the 101 best Customer Service startups in Spain and Portugal Read more "