Detecting red flags: Identifying indicators and triggers of customer churn
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Customer satisfaction
How to improve customer experience through speech analytics
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Revolutionizing lead generation
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Essential strategies for customer service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Read our new podcast. Chatgpt and Customer Service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
the telephone remains a vital channel
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Continuous quality assessment
As a contact center, we are aware of the importance of quality assessment in maintaining high levels of customer satisfaction. That is why we have implemented a number of measures to ensure that we meet our standards and provide the best possible service.
Triomf Digital 360 designs new business cards for us
We present the new company business cards designed by Triomf Digital 360, the corporate advertising agency that accompanies us as a partner. Triomf Digital 360 specialise in personalised marketing, corporate image and websites. Triomf Digital was born more than 25 years ago with the idea and the illusion of being able to ...
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Platinum Contact Centre Awards 2022
On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...
Essentiel at the Platinum Contact Center Awards 2022
We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...
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