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Customer satisfaction

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Triomf Digital 360 designs new business cards for us

We present the new company business cards designed by Triomf Digital 360, the corporate advertising agency that accompanies us as a partner. Triomf Digital 360 specialise in personalised marketing, corporate image and websites. Triomf Digital was born more than 25 years ago with the idea and the illusion of being able to ...

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Triomf Digital 360 designs our new corporate business cards

Platinum Contact Centre Awards 2022

On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...

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Essentiel will be present at the Platinum Contact Center Awards at the Goya Theatre in Madrid, which reward the best companies in the sector.

Essentiel at the Platinum Contact Center Awards 2022

We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...

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THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry

THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry

We continue in the month of June this year with excellent news with the recognition of our work. The portal THE MANIFEST has ranked our company number 6 in the list of the top 20 BPO companies in Barcelona. You can read the article here : https://themanifest.com/es/bpo/companies/barcelona More information

advantages and benefits of video for a call centre

Advantages and benefits of video for a call centre

Interesting article on @lemagit.fr The customer experience can be improved by adding a video-based communication channel. Several providers are pushing this option. Often with good reason, given the advantages of video technologies for call centres. When you call your operator because the Internet is down and you can't get through to your ...

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The customer is the centre of the universe?

The customer is the centre of the universe?

The customer comes first but it is true that not all customers are easy customers. So, the customer is the centre of the universe? The first thing to keep in mind is proactivity. Customers need solutions. Customers need us to be proactive, not reactive. I learned this many years ago. I had a client with ...

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