Read our new podcast. Chatgpt and Customer Service
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Customer satisfaction
the telephone remains a vital channel
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Continuous quality assessment
As a contact center, we are aware of the importance of quality assessment in maintaining high levels of customer satisfaction. That is why we have implemented a number of measures to ensure that we meet our standards and provide the best possible service.
Triomf Digital 360 designs new business cards for us
We present the new company business cards designed by Triomf Digital 360, the corporate advertising agency that accompanies us as a partner. Triomf Digital 360 specialise in personalised marketing, corporate image and websites. Triomf Digital was born more than 25 years ago with the idea and the illusion of being able to ...
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Platinum Contact Centre Awards 2022
On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...
Essentiel at the Platinum Contact Center Awards 2022
We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...
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THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry
We continue in the month of June this year with excellent news with the recognition of our work. The portal THE MANIFEST has ranked our company number 6 in the list of the top 20 BPO companies in Barcelona. You can read the article here : https://themanifest.com/es/bpo/companies/barcelona More information
Advantages and benefits of video for a call centre
Interesting article on @lemagit.fr The customer experience can be improved by adding a video-based communication channel. Several providers are pushing this option. Often with good reason, given the advantages of video technologies for call centres. When you call your operator because the Internet is down and you can't get through to your ...
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Thank you!
We start the year confirming expectations and closing deals to help new and existing clients. We are pleased to welcome clients from different sectors: medical/insurance sector, e-mobility sector, conversational digital marketing sector. And we are also pleased to see that our clients trust us more and more. Some of our clients ...
The customer is the centre of the universe?
The customer comes first but it is true that not all customers are easy customers. So, the customer is the centre of the universe? The first thing to keep in mind is proactivity. Customers need solutions. Customers need us to be proactive, not reactive. I learned this many years ago. I had a client with ...