Our History
Our journey has been one of constant growth and adaptation to the changing needs of the customer service world. We have grown and learned a lot in this time, and we are excited for what the future holds.
February 2019, Essentiel Outsourcing emerged with a clear vision: to take customer service to the next level. Our founders, Cyril and Marc, had a shared ambition to create exceptional customer-centric service.
From April 2019 to May 2020, we forged a diverse portfolio of international clients, thanks to our expert team in several languages, including English, French, Spanish, German, Italian, Dutch, Portuguese, Hebrew, Croatian, Bulgarian and more.
From April 2019 to May 2020, we forged a diverse portfolio of international clients, thanks to our expert team in several languages, including English, French, Spanish, German, Italian, Dutch, Portuguese, Hebrew, Croatian, Bulgarian and more.
Between March and June 2021, we experienced steady growth, expanding our sites to Latin America and Portugal, and reaffirming our commitment to employee satisfaction.
June 2021, Leandro joined the team as Operations Director, in charge of quality assurance and project KPIs.
Cristina joined our commercial team as Key Account Manager (KAM), responsible for improving the efficiency of commercial processes and ensuring an excellent customer journey, both internationally and domestically. In her current role, she also leads other areas within the company as the assistant to the CEO, with the task of supporting the general management and standardizing all processes within the company.
The year 2021 marked strong growth in terms of clients and personnel. We expanded our centers to Latin America and Portugal, ending the year with 24% growth. We redesigned our website along with the company's corporate image. Employee experience and satisfaction became even more critical, and along with the experience of our customers and our customers' customers, they were consolidated as the two most important aspects of our business.
We ended the year with a turnover of more than half a million euros and a solid portfolio of loyal customers. We also obtained positive results in the area of employee experience, achieving a minimum turnover that allows for growth in the knowledge of the teams.
The year 2021 marked a strong growth in terms of clients and staff, expanding our centers to Latin America and Portugal, and ending the year with a 24% growth. The website was revamped along with the company's corporate image. Employee Experience and Satisfaction became even more important and, together with the experience of our clients and our clients' clients, consolidated as the two most important parts of our company.
In 2022, we have continued our trend of investing in technology and people. In addition, we are focusing on the creation of native CRMs. Designed specifically for each customer, these systems improve efficiency, control and conversion.
En Essentiel Outsourcing, al adentrarnos en 2023, seguimos redefiniendo los límites del Outsourcing de Procesos de Negocio (BPO), la Experiencia del Cliente (CX) y la Experiencia del Empleado (EX). Este año, hemos adoptado tecnologías de vanguardia y estrategias innovadoras para mejorar nuestras ofertas de servicio. Nuestro compromiso con la entrega de experiencias excepcionales al cliente sigue siendo el núcleo de nuestras operaciones.
Nuestro equipo se ha expandido a nivel global, incorporando talentos diversos para aportar nuevas perspectivas e ideas. También hemos lanzado varios servicios nuevos, adaptados a las necesidades cambiantes de nuestros clientes, asegurando que permanezcamos a la vanguardia de la industria.
Además, hemos priorizado la sostenibilidad y la responsabilidad social en nuestras prácticas empresariales, reconociendo la importancia de estos valores en el mundo actual.
Mirando hacia el futuro, Essentiel Outsourcing está preparada para continuar su camino como líder en el sector BPO, esforzándose constantemente por la excelencia e innovación.
Our team consists of advisors
and highly qualified.
Team
