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Know us

Transparency and teamwork

Our History

Feb 2019
Foundation
Foundation
Overall, our focus on personalized service, advanced technology, and value-added services sets us apart from our competitors and adds significant value for our clients. By choosing our contact center company, our clients can expect exceptional customer service that leads to higher levels of customer satisfaction and loyalty.

After more than 20 years in the Contact Center industry, Cyril and Marc thought about the logical step to take all our Customer Service know-how to another level, always with Customer Experience as the backbone.

On the one hand, there is Cyril, a French national and a professional in international business development in the call centre world.

Marc, on the other hand, has gained a wealth of experience in managing a variety of successful processes from a wide range of industries over the past 20 years to seamlessly deliver high quality results.

Apr 2019 - May 2020
First customers
First customers

The incorporation of the first international customers based in France marks and confirms what will be the trend in the company's development: customers are looking for and see in us the multilingual and multichannel support they need. 

Mar 2021
Mar 2021 COVID - Homeoffice
COVID - Homeoffice

The COVID pandemic forces all companies, including ours, to look for solid and reliable alternatives in remote work. Customer support using cloud technology with a maximum level of security and meeting all security requirements are the next steps. 

Our agents are integrated with a series of tools that enable real-time collaboration with our clients, overcoming the limitations of remote work.

Mar Jun 2021
Continued growth
Continued growth

The pandemic only momentarily slows down the growth of the project and many more customers join the company looking for support for their products and the creation of commercial teams with long-term projection. 

We add a long list of competences and languages, such as French, Italian, Spanish, Catalan, Portuguese, German, Dutch ...

Jun 2021
New Operations Director
New Operations Director

In June 2021, Leandro joins the team as Operations Manager, in charge of Operations Manager in charge of ensuring the quality and KPIs of the projects.

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."

Sep 2021
we strengthen the commercial and management areas
Strengthening the commercial and management areas

Cristina joined the commercial team as KAM, in charge of improving the efficiency of commercial processes and ensuring an excellent customer journey, both internationally and domestically.

Currently she also leads other areas within the company as the assistant CEO, with the task of supporting the general management and standardising all processes within the company.

2021
Latin America and Portugal
Latin America and Portugal

The year 2021 marks a strong growth in terms of clients and personnel, expanding our sites in Latin America and Portugal and ending the year with a 24% growth.

The website is remodeled along with the company's corporate image.

The Employee Experience and Satisfaction takes even more importance and together with the experience of our customers and the experience of our customers' customers are consolidated as the 2 most important parts of our company.

 

Sep Dec 2020
Objectives achieved
Objectives achieved

We ended the year with a turnover of more than half a million euros and a good portfolio of loyal customers.

The work in the area of employee experience also pays off, achieving a minimum turnover that enables growth in the knowledge of the teams.

2021
New challenges : EX and Image
New challenges : EX and Image

The year 2021 marks a strong growth in terms of clients and personnel, expanding our sites in Latin America and Portugal and ending the year with a 24% growth.

The website is remodeled along with the corporate image of the company.

The Employee Experience and Satisfaction takes even more importance and together with the experience of our customers and the experience of our customers' customers are consolidated as the 2 most important parts of our company.

2022
Technology Investment and App Development
Technology Investment and App Development

Expected growth for this year is 8%.

We invest heavily in technology (telephony, crms, security, ...) and in the promotion of personnel with the best skills and the desire to bring added value to the company and to our customers. 

We reinforced the operational department with several dedicated supervisors (Leonardo, Benjamin, Julia), the commercial part with Cristiana, based in Portugal, and the IT part with Maurizio.

This year is also marked by the start of the creation of native crms created specifically for each client to improve efficiency, control and conversion. 

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The world is our home!
Our team consists of advisors

and highly qualified.

Team

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