Our History
After more than 20 years in the Contact Center industry, Cyril and Marc thought about the logical step to take all our Customer Service know-how to another level, always with Customer Experience as the backbone.
On the one hand, there is Cyril, a French national and a professional in international business development in the call centre world.
Marc, on the other hand, has gained a wealth of experience in managing a variety of successful processes from a wide range of industries over the past 20 years to seamlessly deliver high quality results.
The incorporation of the first international customers based in France marks and confirms what will be the trend in the company's development: customers are looking for and see in us the multilingual and multichannel support they need.
The COVID pandemic forces all companies, including ours, to look for solid and reliable alternatives in remote work. Customer support using cloud technology with a maximum level of security and meeting all security requirements are the next steps.
Our agents are integrated with a series of tools that enable real-time collaboration with our clients, overcoming the limitations of remote work.
The pandemic only momentarily slows down the growth of the project and many more customers join the company looking for support for their products and the creation of commercial teams with long-term projection.
We add a long list of competences and languages, such as French, Italian, Spanish, Catalan, Portuguese, German, Dutch ...
In June 2021, Leandro joins the team as Operations Manager, in charge of Operations Manager in charge of ensuring the quality and KPIs of the projects.
"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
Cristina joined the commercial team as KAM, in charge of improving the efficiency of commercial processes and ensuring an excellent customer journey, both internationally and domestically.
Currently she also leads other areas within the company as the assistant CEO, with the task of supporting the general management and standardising all processes within the company.
The year 2021 marks a strong growth in terms of clients and personnel, expanding our sites in Latin America and Portugal and ending the year with a 24% growth.
The website is remodeled along with the company's corporate image.
The Employee Experience and Satisfaction takes even more importance and together with the experience of our customers and the experience of our customers' customers are consolidated as the 2 most important parts of our company.
We ended the year with a turnover of more than half a million euros and a good portfolio of loyal customers.
The work in the area of employee experience also pays off, achieving a minimum turnover that enables growth in the knowledge of the teams.
The year 2021 marks a strong growth in terms of clients and personnel, expanding our sites in Latin America and Portugal and ending the year with a 24% growth.
The website is remodeled along with the corporate image of the company.
The Employee Experience and Satisfaction takes even more importance and together with the experience of our customers and the experience of our customers' customers are consolidated as the 2 most important parts of our company.
Expected growth for this year is 8%.
We invest heavily in technology (telephony, crms, security, ...) and in the promotion of personnel with the best skills and the desire to bring added value to the company and to our customers.
We reinforced the operational department with several dedicated supervisors (Leonardo, Benjamin, Julia), the commercial part with Cristiana, based in Portugal, and the IT part with Maurizio.
This year is also marked by the start of the creation of native crms created specifically for each client to improve efficiency, control and conversion.
and highly qualified.
Team
