The art of multilingual customer service

Multi-channel solutions

Our multichannel solutions effectively integrate various media. We believe in the importance of reaching your customers seamlessly and consistently across all channels.

Better quality of service

Quality is our backbone. We believe that customer service should always be exceptional.

Flexibility and scalability

Our highly skilled multilingual teams and our agility in adapting to your needs allow us to grow with you.


We promote clear agreements and offer full visibility in our operations.

Competitive costs

We offer fair and realistic rates. We understand that a quality service has a cost, but it must also be affordable.

WOW factor

Our Excellence Team focuses on increasing your sales, margins and added value, turning your customers into brand ambassadors by improving their satisfaction through effective first contact resolution (FCR).

Productivity gains
Better quality of service
Flexibility and scalability
Transparent agreements
Competitive costs

Sectors at another level

Artificial Intelligence and Process Automation

We develop automation and Artificial Intelligence solutions to significantly increase the efficiency of your operations, thus improving productivity and considerably reducing costs.

Legal Services

We provide legal outsourcing services, such as document review and legal research, helping you manage your legal needs efficiently and cost-effectively.

Human Resources

We offer HR outsourcing services, including payroll management, recruiting, and employee benefits administration, helping you create a positive and productive work environment.

Retail, E-commerce and Digital Marketing

We adapt to the growing trend of e-commerce and the rise of digital marketing, implementing machine learning algorithms to offer personalized and unforgettable shopping experiences.

Tourism and Hospitality Sector

We offer tailor-made solutions for the tourism and hospitality industry, including reservation management, multilingual customer care, destination promotion and guest experience enhancement.

Financial Services and Insurance

We are your strategic partner in the financial and insurance sector with specialized support for Fintechs, neobanks, mobile banks and insurance companies.

Medical Sector

Faced with the challenge of public spending cuts, we offer efficiency, cost-effectiveness and innovation solutions to ensure the sustainable growth of the medical industry. Our sector-specific players are up to the task.

Digital Transformation

We advise you in the management and optimization of your digital channels and in the implementation of digital transformation strategies to maximize your presence and competitiveness in the market.


In the world of telecommunications, staying ahead of the curve is crucial. At Essentiel Outsourcing, we understand the challenges of this industry and offer customized BPO services to help you in this dynamic landscape.

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Find out why we are the best choice for your business

Why choose ?

Cloud-based system

Smart outbound campaigns

Personal interaction with potential customers

Standard and customised reports

Database administration

Real-time quality control

Some of our clients

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Contact us at

More than languages at native level!

We look forward to seeing you in our networks!