Our technological advantage
At Essentiel Outsourcing, we leverage cutting-edge technology to deliver superior BPO services. Our technological prowess is reflected in our use of advanced software and tools, our ability to seamlessly integrate with clients' existing systems, and our commitment to data security.
Here's a closer look at what sets us apart:
We use a variety of software and tools to manage customer interactions, analyze data and optimize key processes. For example, we use CRM systems to manage customer relationships, data analysis software to gain valuable insights from customer data, and communication platforms to facilitate smooth customer interactions.
Productivity gains
Average increase in sales
Increase in CSAT
Call
Social networks
Live chat
Marker
IA
SMS
PCI DSS
Flow
Integrations
Integrate your CRM software with our cloud-based contact center.
We understand that every business has unique needs and existing systems. That's why our services are designed to integrate seamlessly with your current infrastructure. Whether you're using a homegrown CRM system or a popular platform like Salesforce, we can work with it.
and many more : Salesforce, HubSpot, Zoho, Zendesk, , LiveAgent, Buffer, , Helpshift, Help Desk, Service Cloud, ...
Data Security
- In the BPO industry, data security is of utmost importance. At Essentiel Outsourcing, we not only understand this need, but we also prioritize it in all our processes and operations. We implement a series of rigorous measures to ensure the protection of our clients' data. These include:
- Advanced Encryption: We use state-of-the-art encryption technologies, such as 256-bit AES encryption, to protect our customers' data from unauthorized access. This encryption ensures that data, whether in transit or at rest, is always protected.
- Secure data storage: Our clients' data is stored on secure servers that are protected by state-of-the-art security measures. These servers are designed to resist any intrusion attempt and ensure that data is always secure.
- Regulatory Compliance: We take regulatory compliance very seriously. We comply with all relevant regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This ensures that we handle customer data responsibly and in accordance with applicable laws and regulations.
- PCI DSS Compliance: We understand that many of our customers require payment processing. For them, we offer solutions that comply with the Payment Card Industry Data Security Standard (PCI DSS). This standard is a set of security requirements that ensure that all companies that process, store or transmit credit card information maintain a secure environment. By complying with PCI DSS, we ensure that our customers' transactions are safe and protected against any security threat.
- In addition, Essentiel Outsourcing is certified to ISO 27001, one of the most recognized and internationally accepted standards that provides guidelines for information security management. This certification demonstrates our commitment to data security and the protection of our clients' privacy.
- At Essentiel Outsourcing, we strive to provide our clients with peace of mind knowing that their data is in good hands. Our commitment to data security is one of the many reasons we are a trusted leader in the BPO industry.