BPO technology solutions
We understand the importance of a voice
When customers call, we automatically display their history, past conversations and related data. This means our agents can concentrate on actually solving the problem, rather than asking for confirmation details again.
Whatsapp Fast customer service in the most used messaging app.
We have decreased our resolution time by 69% and improved our first response time by 61%.
Team up with AI
Thanks to the implementation of live chat, we have achieved an impressive 34% of tickets resolved with a single response, compared to the 15% we had. This improvement has made a significant difference to our efficiency and customer satisfaction.
Efficient inbox efficient
we have been able to increase productivity by 20% and improve operational efficiency. In addition, we have reduced resolution time by 30% and improved initial response time by 25%. Our email technology not only improves communication with customers, but also boosts business performance.