We start the year confirming expectations and closing deals to help new and existing clients. We are pleased to welcome clients from different sectors: medical/insurance sector, e-mobility sector, conversational digital marketing sector. And we are also pleased to see that our clients trust us more and more. Some of our clients ...
The customer comes first but it is true that not all customers are easy customers. So, the customer is the centre of the universe? The first thing to keep in mind is proactivity. Customers need solutions. Customers need us to be proactive, not reactive. I learned this many years ago. I had a client with ...
The use of chatbots has become more widespread in recent years and the trend is for them to become a necessity for both consumers and businesses. Chatbots offer customers to resolve certain types of queries without waiting, when they choose to, and this helps to increase their customer satisfaction by providing them with the ability to ...
One of our customers in the air conditioning sector, based in the United States, extends its confidence in us by adding a new customer service channel in its expansion in Europe. Up to now we have been providing customer service through the chat channel and from now on we are adding the call channel in 5 ...
How our customers increase their confidence in Essentiel Read more "
We ended the year with a multitude of clients who have placed their trust in us. Clients from various sectors with whom we are collaborating to help them grow their business, allowing them to focus on their core business. We have gained the trust of clients from the energy sector, the e-commerce sector, the sports sector, the automotive sector, ...
We started a new partnership with an online gaming company in South Africa to audit and monitor the quality of their contact centre.
We are pleased to announce our collaboration with 3 new companies to whom we will provide high quality customer service in 6 languages and 3 channels, including video chat support and lead generation. This will increase the sectors we support: humidification, smart WiFi devices and motorbikes.
We are pleased to announce our collaboration with 3 new companies to whom we will provide high quality Customer Service in 6 languages and 3 channels, including video chat support and lead generation. This way, we increase the sectors we support: humidification, smart WiFi devices and motorbikes.
