Explorar el impacto de la IA en el servicio al cliente
As technology advances and customer expectations evolve, companies are turning to artificial intelligence (AI) to improve their customer service operations. AI in the contact center has the potential to provide more efficient and accurate customer service, resulting in higher customer satisfaction. AI in the contact center can be used to automate mundane tasks, such as routing calls and providing basic information. This allows customer service representatives to focus on higher-value tasks, such as responding to customer complaints and providing personalized solutions.
