READY TO BOOST YOUR CUSTOMER EXPERIENCE?
Do not think about Essentiel as a regular Call Center, we are a 360ª Outsourcing company. Our employees support our success by providing a high quality Customer Experience around the world from our offices in Spain, France, México and India . We have also a database of certified outsourcing companies partners all around the world.
With our experience in managing International Services since more than 20 years , we are able to provide to our Customers added values as the centralization of the process and the adoption of Best Practices in the B2C and B2B market place among all the countries.
Talk to our experts
LET US CONNECT YOUR BRAND WITH YOUR CUSTOMERS
We make sure every customer experience is a positive one.
Our CX care agents at our contact centers will ensure you never miss a call, prospect or opportunity to impress new or existing customers.
INBOUND CALL CENTER SOLUTIONS
Multilingual and omni-channel services delivered by culturally aware call center personnel. Best customer care for the ultimate caller experience.
OUTBOUND CALL CENTER SOLUTIONS
At EO we only recruit contact center advisers who have proven customer service abilities, team oriented and superb communication skills.
TELEMARKETING. lead generation
Motivated and target driven telemarketing specialists to lead generation and wrapping up the sale.
TECHNICAL SUPPORT solutions
VOIP, emails, web chat and cloud-based applications to provide advice and quick resolution (FCRR) for all your clients IT concerns.
BLOG
You wake up in the morning and open the phone. You see an offer for a product that interests you…
STATISTICS Keeping track of call center statistics and metrics is key to improving your productivity, profitability and customer satisfaction. In…
What is a Call Center? For any growing or newly started (Startup) business, the daily relationship with customers is an…
Call Center Outsourcing Cost, Contract, Services and Other Vital Details Introduction: The year is 2019 and call center outsourcing…
INDUSTRIES
INDUSTRIES
- Online Gaming
- Internet / software Services
- E-learning
- IT services
- Wireless telecommunications
- Computer and electronic e-commerce
WE Learned From the best Companies
World-renowned multinationals with teams of more than 300 people with customers as Apple, Pierre et Vacances, Center Parcs, HP, Scorito, Creactifs, MediaMarkt, Real Madrid, Ordissimo and more…
DOMAIN SKILLS
Travel and Leisure, Real estates, Public services, Medical companies, Financial Services, Photovoltaic sector, Telecommunications, E-learning, Fashion and luxury, High technology and media
multilingual customer support
We speak your customers’ language, which is the key to success and growth. Boosted by our demonstrated expertise in recruiting, training and keeping the best native-speaking staff, our multilingual customer service centres offer high-quality solutions to cement your global customer experience (CX) strategy.
At Essentiel Outsourcing we can offer you most of the languages you may be interested in from our site in Barcelona
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- French
- Spanish
- English
- Italian
- Arabic
- Dutch
- Catalan
- Portuguese
- Swedish
- German
- Japanese
- Korean
- Chinese
- Turkish
- Hindi
- Russian
- and many others …
