Let’s dive into a topic that’s been on my mind lately:
The whole Offshore vs. Onshore contact center debate.
There are a lot of myths out there, and I think it’s time to set the record straight.
🤔First up: Quality.
The idea that «offshore = bad service» is outdated. I’ve seen offshore teams that are absolutely killing it. They’re well-trained, super motivated, and they bring their A-game every single day.
🌟Now, let’s talk accents.
In our centers, we’ve got native speakers for more than 20 languages. Yep, you heard that right—native speakers! So, not only do you get the accent, but you also get the cultural nuances that come with it.
🌍And let’s not forget the cost factor.
Offshore can be incredibly cost-effective, allowing you to allocate resources to other critical areas like training, tech upgrades, and hey, maybe even a team outing or two.
🍕So, if you’ve been skeptical about going offshore, maybe it’s time to reconsider. You might find it’s exactly what your operation needs.
🤷♀️What are your thoughts?
Let’s get a convo going in the comments! 👇
#Offshore #Onshore #ContactCenters #LanguageMatters #thursdayMusings