Sales services can be complicated because the market is saturated with products and marketing actions and also because the client doing the sales action does not always have the patience to wait long enough to get the results. At Essentiel Outsourcing we do not carry out "aggressive" marketing projects. ...
Interesting article on @lemagit.fr The customer experience can be improved by adding a video-based communication channel. Several providers are pushing this option. Often with good reason, given the advantages of video technologies for call centres. When you call your operator because the Internet is down and you can't get through to your ...
Advantages and benefits of video for a call centre Read more "
We start the year confirming expectations and closing deals to help new and existing clients. We are pleased to welcome clients from different sectors: medical/insurance sector, e-mobility sector, conversational digital marketing sector. And we are also pleased to see that our clients trust us more and more. Some of our clients ...
The customer comes first but it is true that not all customers are easy customers. So, the customer is the centre of the universe? The first thing to keep in mind is proactivity. Customers need solutions. Customers need us to be proactive, not reactive. I learned this many years ago. I had a client with ...
The use of chatbots has become more widespread in recent years and the trend is for them to become a necessity for both consumers and businesses. Chatbots offer customers to resolve certain types of queries without waiting, when they choose to, and this helps to increase their customer satisfaction by providing them with the ability to ...
One of our customers in the air conditioning sector, based in the United States, extends its confidence in us by adding a new customer service channel in its expansion in Europe. Up to now we have been providing customer service through the chat channel and from now on we are adding the call channel in 5 ...
How our customers increase their confidence in Essentiel Read more "
Forecasting is essential if we do not want to impact customers with less resources than necessary. (see the article on KPIs) But before we start talking about how we calculate the Forecast, let's define some key concepts: - Workload: The volume of contacts (incoming messages) is multiplied by the average time of contact (incoming messages), ...
Forecasting. First episode - Basic concepts and practical example Read more "
Here is our first podcast where we present the company and our main values. We encourage you to follow us on podbean and we also remind you that you can follow our social networks : twitter Instagram Linkedin More information
For some companies it is an unexplored scenario. For others it brings back not so good memories from a past experience with a telemarketing campaign. But Outsourcing is much more than this. What are the core advantages of outsourcing: 1) Focus on your core business Outsourcing non-core activities like back-office operations or administration frees up your ...
Can outsourcing be challenging? Don't you think so Read more "
What can we offer you? Efficiency, Cost reduction, Expertise, and Staffing flexibility Sounds good so far? Great! We can offer you different locations or even a combination of these: Portugal, Barcelona, Mexico, Vietnam, and/or Croatia. What location is best for you? So it depends. We put different locations in your hands In terms of management, ...
So, you want to outsource. Fine. You are in the right place. 🙂 Read more "
