outsourcing

Essentiel Outsourcing among the 101 best Customer Service startups in Spain and Portugal

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BestStartup.eu , a company that highlights the best companies in Europe, mentions our company in the article published on their website and linkedin : https://lnkd.in/ew9AiXNy This article shows their selection of the best customer service companies in the Iberian Peninsula as these startups and companies, according to their criteria, are adopting an innovative approach to ...

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European Customer Experience Organisation

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Following the strategy and willingness to network with partners and associates that boost and complement Essentiel Outsourcing's skills and capabilities, our Director Marc Zaragoza has become a member of the European Customer Experience Organization, an open access community of leaders and organisations committed to working and evolving together ...

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advantages and benefits of video for a call centre

Advantages and benefits of video for a call centre

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Interesting article on @lemagit.fr The customer experience can be improved by adding a video-based communication channel. Several providers are pushing this option. Often with good reason, given the advantages of video technologies for call centres. When you call your operator because the Internet is down and you can't get through to your ...

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The customer is the centre of the universe?

The customer is the centre of the universe?

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The customer comes first but it is true that not all customers are easy customers. So, the customer is the centre of the universe? The first thing to keep in mind is proactivity. Customers need solutions. Customers need us to be proactive, not reactive. I learned this many years ago. I had a client with ...

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The customer is the centre of the universe?

Chatbots. Their use in 2022.

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The use of chatbots has become more widespread in recent years and the trend is for them to become a necessity for both consumers and businesses. Chatbots offer customers to resolve certain types of queries without waiting, when they choose to, and this helps to increase their customer satisfaction by providing them with the ability to ...

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How our customers increase their confidence in Essentiel

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One of our customers in the air conditioning sector, based in the United States, extends its confidence in us by adding a new customer service channel in its expansion in Europe. Up to now we have been providing customer service through the chat channel and from now on we are adding the call channel in 5 ...

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