Call Centre

Exploring the impact of AI on customer service

Exploring the impact of AI on customer service

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As technology advances and customer expectations evolve, companies are turning to artificial intelligence (AI) to improve their customer service operations. AI in the contact center has the potential to provide more efficient and accurate customer service, resulting in higher customer satisfaction. AI in the contact center can be used to automate mundane tasks, such as routing calls and providing basic information. This allows customer service representatives to focus on higher-value tasks, such as responding to customer complaints and providing personalized solutions.

Triomf Digital 360 designs our new corporate business cards

Platinum Contact Centre Awards 2022

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On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...

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Essentiel will be present at the Platinum Contact Center Awards at the Goya Theatre in Madrid, which reward the best companies in the sector.

Essentiel at the Platinum Contact Center Awards 2022

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We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...

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THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry

THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry

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We continue in the month of June this year with excellent news with the recognition of our work. The portal THE MANIFEST has ranked our company number 6 in the list of the top 20 BPO companies in Barcelona. You can read the article here : https://themanifest.com/es/bpo/companies/barcelona More information

Essentiel Outsourcing among the 101 best Customer Service startups in Spain and Portugal

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BestStartup.eu , a company that highlights the best companies in Europe, mentions our company in the article published on their website and linkedin : https://lnkd.in/ew9AiXNy This article shows their selection of the best customer service companies in the Iberian Peninsula as these startups and companies, according to their criteria, are adopting an innovative approach to ...

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European Customer Experience Organisation

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Following the strategy and willingness to network with partners and associates that boost and complement Essentiel Outsourcing's skills and capabilities, our Director Marc Zaragoza has become a member of the European Customer Experience Organization, an open access community of leaders and organisations committed to working and evolving together ...

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