Our first audio podcast
Here is our first podcast where we present the company and our main values. We encourage you to follow us on podbean and we also remind you that you can follow our social networks : twitter Instagram Linkedin More information
Invoicing models.
There are different billing models. None is better than the other : it is simply a matter of choosing which model best suits your needs. Basically there are 3 billing models: per event, per hour or mixed. With us, you will never have to choose a single model or keep it if it no longer suits you or if it is no longer ...
New projects!
We ended the year with a multitude of clients who have placed their trust in us. Clients from various sectors with whom we are collaborating to help them grow their business, allowing them to focus on their core business. We have gained the trust of clients from the energy sector, the e-commerce sector, the sports sector, the automotive sector, ...
Can outsourcing be challenging? Don't you think so
For some companies it is an unexplored scenario. For others it brings back not so good memories from a past experience with a telemarketing campaign. But Outsourcing is much more than this. What are the core advantages of outsourcing: 1) Focus on your core business Outsourcing non-core activities like back-office operations or administration frees up your ...
Can outsourcing be challenging? Don't you think so Read more "
So, you want to outsource. Fine. You are in the right place. :)
What can we offer you? Efficiency, Cost reduction, Expertise, and Staffing flexibility Sounds good so far? Great! We can offer you different locations or even a combination of these: Portugal, Barcelona, Mexico, Vietnam, and/or Croatia. What location is best for you? So it depends. We put different locations in your hands In terms of management, ...
So, you want to outsource. Fine. You are in the right place. 🙂 Read more "
How do we create an exceptional experience for your customers?
Essentiel Outsourcing has its own tool that allows you to manage your omnichannel relationships with your customers 100% in the cloud. We create a 360º experience for your customers by unifying the different channels: Voice We maximise customer satisfaction in the voice channel, the most used communication channel. Email We manage your email in the cloud, ...
How do we create an exceptional customer experience? Read more "
Surfing the rising waves
To say that the effects of Covid-19 have transformed people's habits in general and their consumption patterns in particular is almost a truism. But there are some trends about the post-virus era that are interesting to observe. According to data from the Future Consumer Index, the pandemic has doubled online sales around the world ...
New Beginnings
In this final stretch of the year, we are starting a project that we are very excited about. @Essentiel Outsourcing is consolidating its presence in the United States and Latin America with a new subsidiary in Mexico, which will be led by a crack member of our team. Congratulations @Ana Avalos on your promotion to International Key Account Manager.
Our team. Cristina López
We start a series of posts about our team. Today we are going to introduce you to Cristina. Cristina joined the company 2 years ago and started a series of customised projects for companies in the automotive sector. She quickly proved her worth and versatility and due to her efficiency she quickly climbed positions within the company becoming a key member of the ...
How we recognise emotions
During interactions, customer service advisors are immediately at a disadvantage: they do not see the customer's facial expressions and body language and only have the voice or text (depending on the channel), the nuances, the silences. This means that being able to interpret a customer, to interpret when they are sad, frustrated, sad or perhaps ...