The use of chatbots has become more widespread in recent years and the trend is for them to become a necessity for both consumers and businesses. Chatbots offer customers to resolve certain types of queries without waiting, when they choose to, and this helps to increase their customer satisfaction by providing them with the ability to ...
One of our customers in the air conditioning sector, based in the United States, extends its confidence in us by adding a new customer service channel in its expansion in Europe. Up to now we have been providing customer service through the chat channel and from now on we are adding the call channel in 5 ...
How our customers increase their confidence in Essentiel Read more "
Here is our first podcast where we present the company and our main values. We encourage you to follow us on podbean and we also remind you that you can follow our social networks : twitter Instagram Linkedin More information
Essentiel Outsourcing has its own tool that allows you to manage your omnichannel relationships with your customers 100% in the cloud. We create a 360º experience for your customers by unifying the different channels: Voice We maximise customer satisfaction in the voice channel, the most used communication channel. Email We manage your email in the cloud, ...
How do we create an exceptional customer experience? Read more "
During interactions, customer service advisors are immediately at a disadvantage: they do not see the customer's facial expressions and body language and only have the voice or text (depending on the channel), the nuances, the silences. This means that being able to interpret a customer, to interpret when they are sad, frustrated, sad or perhaps ...
