At the point where companies measure #CSAT (customer satisfaction) they usually look at factors such as : #AHT (Average handling time) : how long a call centre agent spends with a customer on the phone or in chat #FCRR (First contact Resolution Rate) : whether the issue was resolved on the first call/chat #Post ...
Now you can spend your time on money-generating activities. Are you a small business owner or an entrepreneur? Imagine having a Virtual Assistant at your service that can assist you with all your administrative duties. Our Virtual Secretary service is the solution to your needs. Contracting with us will save you time and money - ...
Now you can spend your time on money-making activities. Are you a small business owner or entrepreneur? Imagine having a Virtual Assistant at your service to help you with all your administrative tasks. Our Virtual Secretary service is the solution to your needs. Hiring with us will save you time and money - ...
During 2020, in one four-month period, the volume of contact centres increased by 20% overall. Especially in sectors such as aviation, it increased by 96%. At Essentiel Outsourcing, using our Cloud Contact centre solution, we help you to maintain business continuity because you don't need local hardware or software for advisors to work in your contact centre, and you don't need to ...
We are the front line of your company. During 2020, in a four-month period, contact centre volume rose 20% overall. Especially in industries such as air travel, it rose 96%. At Essentiel Outsourcing, using our Cloud Contact center solution, we help you maintain business continuity because you don't need on-premise hardware or software for brand ...
We started a new partnership with an online gaming company in South Africa to audit and monitor the quality of their contact centre.
We are pleased to announce our collaboration with 3 new companies to whom we will provide high quality customer service in 6 languages and 3 channels, including video chat support and lead generation. This will increase the sectors we support: humidification, smart WiFi devices and motorbikes.
We are pleased to announce our collaboration with 3 new companies to whom we will provide high quality Customer Service in 6 languages and 3 channels, including video chat support and lead generation. This way, we increase the sectors we support: humidification, smart WiFi devices and motorbikes.
