What can we offer you? Efficiency, Cost reduction, Expertise, and Staffing flexibility Sounds good so far? Great! We can offer you different locations or even a combination of these: Portugal, Barcelona, México, Vietnam, and/or Croatia. What location is best for you? So it depends. We put different locations in your hands In terms of management, …
So, you want to outsource. Fine. You are in the right place. 🙂 Leer más »
Decir que los efectos del Covid-19 han transformado los hábitos de la población en general y sus patrones de consumo en particular es casi una obviedad. Pero hay algunas tendencias sobre la era post-virus que son interesantes de observar. Según datos del Future Consumer Index, la pandemia ha duplicado las ventas en línea alrededor del …
At the point where companies measure #CSAT (customer satisfaction) they usually look at factors such as : #AHT (Average handling time) : how long a call center agent spends with a customer on the phone or in chat #FCRR ( First contact Resolution Rate) : whether the issue was resolved on the first call/chat #Post …
Now you can spend your time on money-generating activities. Are you a small business owner or an entrepreneur? Imagine having a Virtual Assistant at your service that can assist you with all your administrative duties. Our Virtual Secretary service is the solution to your needs. Contracting with us will save you time and money – …
Durante 2020, en un cuatrimestre, el volumen de los centros de contacto aumentó un 20% en general. Especialmente en sectores como el aéreo, aumentó un 96%. En Essentiel Outsourcing, utilizando nuestra solución de Cloud Contact center, le ayudamos a mantener la continuidad del negocio porque no necesita hardware o software local para que los asesores …
We are the front line of your company. During 2020, in a four-month period, contact center volume rose 20% overall. Specially in industries such as air travel, it rose 96%. At Essentiel Outsourcing, using our Cloud Contact center solution, we help you maintain business continuity because you don’t need on-premise hardware or software for brand …
Empezamos una nueva colaboración con una empresa del sector de los juegos online en Suráfrica para auditar y controlar la calidad de su contact center
Nos complace anunciar nuestra colaboración con 3 nuevas empresas a las que proporcionaremos un servicio de atención al cliente de alta calidad en 6 idiomas y 3 canales, incluyendo soporte por videochat y generación de leads. De este modo, aumentamos los sectores a los que damos soporte: humidificación, dispositivos WiFi inteligentes y motos.
We are pleased to announce our collaboration with 3 new companies to whom we will provide high quality Customer Service in 6 languages and 3 channels, including video chat support and lead generation. This way, we increase the sectors we support: humidification, smart WiFi devices and motorbikes.
What is an outsourcing company? For any growing or newly started (Startup) business, the daily relationship with customers is an essential part of the company’s overall strategy. As your business grows, there comes a time when tracking calls, listening to customer complaints and requests, taking orders, chatting, replying to emails, etc. can disrupt your daily …
