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Durante 2020, en un cuatrimestre, el volumen de los centros de contacto aumentó un 20% en general. Especialmente en sectores como el aéreo, aumentó un 96%.
En Essentiel Outsourcing, utilizando nuestra solución de Cloud Contact center, le ayudamos a mantener la continuidad del negocio porque no necesita hardware o software local para que los asesores de la marca hagan su trabajo: permite a nuestros (sus) asesores manejar un alto volumen de consultas de los clientes desde donde sea que estén trabajando.
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