During 2020, in one four-month period, the volume of contact centres increased by 20% overall. Especially in sectors such as aviation, it increased by 96%.
At Essentiel Outsourcing, using our Cloud Contact centre solution, we help you maintain business continuity because you don't need local hardware or software for brand advisors to do their job: it allows our (your) advisors to handle a high volume of customer enquiries from wherever they are working.
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