Essentiel Outsourcing has its own tool that allows you to manage your omnichannel relationships with your customers 100% in the cloud.
We create a 360º experience for your customers by unifying the different channels:
- Voice
- We maximise customer satisfaction in the voice channel, the most widely used communication channel.
- Email
- We manage your email intelligently to automate and deliver relevant responses to your customers.
- Live chat
- We accompany your customers in real time by simply adding our live chat module.
But we also accompany you with :
- Outbound campaigns
- Outbound campaigns, or VMS, go directly to your customers thanks to our smart features.
- SMS
- Get closer to your customers by making the most of the potential of SMS, the channel that attracts their attention the most.
- Payment
- Reinvent your payment experience and create a seamless customer experience by simplifying your telephone and credit card payments.
- Telesales and trade
- We optimise the efficiency of our telesales, telemarketing and telemarketing teams and accelerate your sales with our 100% cloud-based contact centre solution.
Ultimately, the success of our projects is UNIFYING, SUPERVISING AND ANALYZING
- Unify
- We capture, qualify and intelligently distribute all flows to the right actors.
- Monitor
- Call centre supervisors can easily monitor agent performance and customer interaction volume.
- Analyse
- We analyse your activity and measure your performance to optimise the customer experience.
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