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Employee experience, often abbreviated as EX, refers to the overall experience an employee has while working at a company

Employee experience

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Employee experience, often abbreviated as EX, refers to the overall experience an employee has while working at a company. This includes their interactions with co-workers, company culture, work environment, and company leadership.

In today's competitive job market, companies are increasingly focused on improving the employee experience to attract and retain top talent. This is because employees who have a positive experience at work are more likely to be engaged, productive and loyal to the company.

Overall, our focus on personalized service, advanced technology, and value-added services sets us apart from our competitors and adds significant value for our clients. By choosing our contact center company, our clients can expect exceptional customer service that leads to higher levels of customer satisfaction and loyalty.

we pride ourselves on providing top-notch customer service that goes above and beyond what our competitors offer

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Overall, our focus on personalized service, advanced technology, and value-added services sets us apart from our competitors and adds significant value for our clients. By choosing our contact center company, our clients can expect exceptional customer service that leads to higher levels of customer satisfaction and loyalty.

Exploring the impact of AI on customer service

Exploring the impact of AI on customer service

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As technology advances and customer expectations evolve, companies are turning to artificial intelligence (AI) to improve their customer service operations. AI in the contact center has the potential to provide more efficient and accurate customer service, resulting in higher customer satisfaction. AI in the contact center can be used to automate mundane tasks, such as routing calls and providing basic information. This allows customer service representatives to focus on higher-value tasks, such as responding to customer complaints and providing personalized solutions.

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Triomf Digital 360 designs new business cards for us

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We present the new company business cards designed by Triomf Digital 360, the corporate advertising agency that accompanies us as a partner. Triomf Digital 360 specialise in personalised marketing, corporate image and websites. Triomf Digital was born more than 25 years ago with the idea and the illusion of being able to ...

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Triomf Digital 360 designs our new corporate business cards

Platinum Contact Centre Awards 2022

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On Thursday night we attended the Platinum Contact Center Awards which have established themselves as the prestigious awards in the contact center industry and reward both customer experience and technological innovation. Our directors attended on behalf of our company for the first time in the years of our existence and we were able to ...

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Essentiel will be present at the Platinum Contact Center Awards at the Goya Theatre in Madrid, which reward the best companies in the sector.

Essentiel at the Platinum Contact Center Awards 2022

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We are pleased to share that we have been invited to the Platinum Contact Center Awards 2022. Essentiel Outsourcing has as its backbone the quality of customer service and excellence in Customer Satisfaction. Manifone, Gold sponsor of the event, has invited us as VIP attendees to the event that will take place ...

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THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry

THE MANIFEST singles out Essentiel Outsourcing among the best B2B companies in the industry

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We continue in the month of June this year with excellent news with the recognition of our work. The portal THE MANIFEST has ranked our company number 6 in the list of the top 20 BPO companies in Barcelona. You can read the article here : https://themanifest.com/es/bpo/companies/barcelona More information