Business Process Outsourcing (BPO)
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
AI
Tackling Common Customer Service Problems: Leveraging BPO for Solutions
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Some best practices for reps onboarding !!!
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Are you aware of the term "deinfluencing"?
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Multilingual Sales Teams: Strategies, Tools and Best Practices for Success
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Successful Sales Projects in a BPO Environment: The Power of Partnership and Patience
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Detecting red flags: Identifying indicators and triggers of customer churn
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
How to improve customer experience through speech analytics
One of the main advantages of telephone customer service is the possibility of having a two-way conversation in real time with the customer.
Forecasting. First episode - Basic concepts and practical example
Forecasting is essential if we do not want to impact customers with less resources than necessary. (see the article on KPIs) But before we start talking about how we calculate the Forecast, let's define some key concepts: - Workload: The volume of contacts (incoming messages) is multiplied by the average time of contact (incoming messages), ...
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