Although teleworking was already an option at Essentiel Outsourcing, it is true that COVID-19 accelerated the whole process and forced a double effort.

  • the protection of workers' health
  • ensure the functioning of all services

2 weeks before the lock-in, in an act of realism, we accepted what was to become a reality and with the support of all the company's resources we managed to get the agents to operate from home safely for them and for our clients, guaranteeing the kpis and the projects. At the moment we are still in a difficult situation in our environment and we remain determined to further refine teleworking as a return to the office seems, to say the least, doubtful in the short term. It is basically a matter of accepting that what was a "contingency mode" has become a reality in "stable mode".

I think it is clear to all of us that remote working offers clear advantages to both workers and companies, but it is a "situation that requires a degree of commitment and responsibility on both sides to be successful".

On the other hand, it remains our task to demonstrate to our customers that operations are not affected in any way in this "new" situation, which is no longer so new.

Once we have overcome this pandemic, we will probably be in a situation where the combination of physical presence on the platforms with teleworking will be a reality that is here to stay. We have learned to use the virtual tools we were already using as communication channels for motivational dynamics and, in general, teams have felt comfortable at all levels regardless of their age, lowering absenteeism levels to unprecedented levels.

We are convinced that we will emerge from COVID stronger and with the capacity to face the different adversities that we will encounter in the future: another clear consequence is that we have had to invest in tools that facilitate daily tasks and provide the teams with the necessary knowledge, tools that were there but that were difficult to penetrate in the day-to-day with the current intensity.

At the moment, Covid is striking again in many parts of Europe, but our teams are protected at home with a comfortable and safe working environment.