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Offshore vs Onshore
Let’s dive into a topic that’s been on my mind lately: The whole Offshore vs. Onshore contact center debate. There are a lot of myths out there, and I think it’s time to set the record straight. ????First up: Quality. The idea that «offshore = bad service» is outdated. I’ve seen offshore teams that …
BPO company that provides services in native languages
Today I want to share with you why I think this is so important for any business that wants to grow and succeed in the global market. Customer service is the backbone of any company. It’s how you build trust, loyalty and satisfaction among your customers. It’s also how you handle complaints, feedback and …
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The Client-Provider Relationship: The Heart of Successful Outsourcing
Happy Friday everybody. Today I wanted to talk about the Client-Provider Relationship as his topic is often overlooked but is crucial for the success of any outsourcing venture. ???? Why It Matters In the world of outsourcing, it’s easy to get caught up in contracts, KPIs, and bottom lines. While these are undoubtedly important, …
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The Future of Remote Work in Contact Centers
As we navigate through the final quarter of 2023, one topic that continues to gain traction is the role of remote work in contact centers. Today, I’d like to share some insights on this evolving landscape. ???? Remote Work: A Necessity, Not a Luxury The pandemic has shown us that remote work is not just …
El Arte del Cierre: Por Qué Tu Estrategia de Generación de Leads Necesita un Plan de Cierre Sólido
Introducción En el competitivo panorama empresarial de hoy, generar leads es solo la mitad de la batalla. El verdadero desafío radica en gestionar eficazmente estos leads para convertirlos en clientes leales. En Essentiel Outsourcing, creemos que una estrategia de cierre bien definida es la piedra angular de una gestión de leads exitosa. En este artículo, …
Externalisation des processus d'entreprise (BPO)
L'un des principaux avantages du service clientèle par téléphone est la possibilité d'avoir une conversation bilatérale en temps réel avec le client.
S'attaquer aux problèmes courants du service à la clientèle : la BPO au service des solutions
L'un des principaux avantages du service clientèle par téléphone est la possibilité d'avoir une conversation bilatérale en temps réel avec le client.
Quelques bonnes pratiques pour l'accueil des représentants !
L'un des principaux avantages du service clientèle par téléphone est la possibilité d'avoir une conversation bilatérale en temps réel avec le client.