It’s not just about answering calls faster or meeting quotas; it’s about creating a memorable customer experience that promotes loyalty and drives business growth. Key Elements of an Exceptional Customer Service Strategy: 1. Proactive Communication: Stay ahead by anticipating customer needs and reaching out before they have to ask for help. This not only solves […]
Etiqueta: Customer Service Law
With the implementation of Spain’s new customer service law on November 1, 2023, companies both within and outside the country face a new paradigm in consumer relations management. This legislation aims to set a high standard of customer care ensuring that consumers receive prompt, efficient, and free service. Below, we detail who is affected by […]