It’s not just about answering calls faster or meeting quotas; it’s about creating a memorable customer experience that promotes loyalty and drives business growth. Key Elements of an Exceptional Customer Service Strategy: 1. Proactive Communication: Stay ahead by anticipating customer needs and reaching out before they have to ask for help. This not only solves […]
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CSAT is Still Useful
Customer Satisfaction Score (CSAT) remains a valuable metric in many industries, especially in service-oriented sectors like retail, hospitality, and of course, contact centers. It measures how satisfied customers are with a service, product, or experience by asking them to rate their satisfaction on a scale, typically from very dissatisfied to very satisfied. Here’s why CSAT […]