Measuring the right metrics is key to contact center success. In our latest newsletter article, we delve deep into the KPIs that matter most when aligning customer experience strategies with your business goals. ????????
From First Call Resolution (FCR) to Net Promoter Score (NPS), we provide valuable insights and actionable statistics that can help elevate your contact center’s performance and customer satisfaction.
Key Highlights:
- ???? FCR: How improving this metric can boost customer satisfaction by 1% per 1% increase.
- ❤️ NPS: Why businesses with high NPS tend to grow twice as fast as competitors.
- ⏳ AHT: Optimizing Average Handle Time can significantly reduce operational costs.
- ???? CES: How making customer interactions easier can increase loyalty and reduce churn.
- ???? CSAT: Learn why improving CSAT by just 1 point can increase revenue per customer.
Don’t miss out on these critical insights and tips to refine your KPI strategy. Click the link to read the full article and share your thoughts!
https://www.linkedin.com/newsletters/business-outsourcing-insights-7058298677982900224
#KPIs #CustomerExperience #ContactCenter #CustomerSatisfaction