Essentiel Consulting
Excited to share a glimpse into the future of customer service in our latest corporate newsletter article! We’re breaking new ground with an innovative tool that seamlessly integrates telephony with artificial intelligence to redefine call center operations. This cutting-edge solution not only enhances the precision of call assessments but also tailors each evaluation to uphold […]
e’re thrilled to share some exciting news with you all! As part of our commitment to continually evolve and improve our communication, we have decided to transition from the conventional blog format on our website to this new, more dynamic format. This change is not just about a new look; it’s a whole new approach to sharing our insights, stories, and updates with you.
Hey! How’s your week shaping up? Let’s dive into a topic that’s been on my mind lately: the whole offshore vs. onshore contact center debate. There are a lot of myths out there, and I think it’s time to set the record straight. First up: Quality. The idea that “offshore = bad service” is outdated. […]