At Essentiel Outsourcing, we’re driven to fuel our clients’ triumphs. This has never been more evident than in our latest undertaking within the E-learning sector.
Beginning in March 2024, we embarked on a strategic mission to elevate user experience and optimize the First Call Resolution (FCR) rate in a new project. The outcomes? Substantial improvements that have redefined customer assistance in the sector.
???? 350% Growth in 4 Months: This staggering leap in sales is a testament to the perfect harmony between high-quality customer service and effective lead conversion tactics.
???? Native European Team: We’ve assembled a multilingual customer support team comprised of native European speakers, ensuring every interaction is smooth and effective.
???????? Based in Portugal: From our hub in Portugal, we’ve leveraged accessibility, local talent, and linguistic skills to provide unmatched service.
Our strategy has been pivotal in turning prospects into loyal customers, reflecting our expertise in BPO and CX, and our capacity to generate significant added value.
???? Looking to redesign your customer support strategy and boost sales? Contact us to discover how our expertise can benefit your business.
#CustomerServiceExcellence #ElearningBoom #SalesGrowth #EssentielOutsourcing