In the fast-paced environment of contact centers, emotional intelligence (EI) might not be the first success factor that comes to mind. However, harnessing EI can transform your contact center from good to exceptional. This article explores how emotional intelligence significantly impacts customer interactions, employee satisfaction, and ultimately, the bottom line. The Role of Emotional Intelligence […]
Mes: juny de 2024
Measuring the right metrics is key to contact center success. In our latest newsletter article, we delve deep into the KPIs that matter most when aligning customer experience strategies with your business goals. ???????? From First Call Resolution (FCR) to Net Promoter Score (NPS), we provide valuable insights and actionable statistics that can help elevate […]