Essentiel ConsultingCustomer Satisfaction Score (CSAT) remains a valuable metric in many industries, especially in service-oriented sectors like retail, hospitality, and of course, contact centers. It measures how satisfied customers are with a service, product, or experience by asking them to rate their satisfaction on a scale, typically from very dissatisfied to very satisfied. Here’s why CSAT […]
Ready to transform your sales approach? Dive into our latest TikTok video where we break down ‘7 Proven Strategies for Sales Success’! https://www.tiktok.com/@essentieloutsourcing/video/7363205156181200160?is_from_webapp=1&sender_device=pc&web_id=7286829264526296608 From harnessing behavioral economics to gamifying your sales process, we’re exploring innovative ways to boost your sales game beyond the usual tactics. Don’t just sell—sell smarter and make a real impact! #SalesSuccess […]
With the implementation of Spain’s new customer service law on November 1, 2023, companies both within and outside the country face a new paradigm in consumer relations management. This legislation aims to set a high standard of customer care ensuring that consumers receive prompt, efficient, and free service. Below, we detail who is affected by […]
At Essentiel Outsourcing, we’re driven to fuel our clients’ triumphs. This has never been more evident than in our latest undertaking within the E-learning sector. Beginning in March 2024, we embarked on a strategic mission to elevate user experience and optimize the First Call Resolution (FCR) rate in a new project. The outcomes? Substantial improvements […]
Le marché mondial de l’externalisation du support technique, évalué à 44,36 milliards de dollars en 2021, devrait atteindre 80,33 milliards de dollars d’ici 2030, avec un taux de croissance annuel composé de 6,82% sur la période de prévision 2022-2030. Cette croissance robuste est principalement due à la nécessité impérative de solutions rentables améliorant l’efficacité opérationnelle […]