Mes: gener de 2024

Categories
outsourcing

We are moving! New blog access/format

e’re thrilled to share some exciting news with you all! As part of our commitment to continually evolve and improve our communication, we have decided to transition from the conventional blog format on our website to this new, more dynamic format. This change is not just about a new look; it’s a whole new approach to sharing our insights, stories, and updates with you.

Categories
ai

The Impact and Limits of Artificial Intelligence in Contact Centers: Preserving the Human Element

contact center where artificial intelligence and human elements are seamlessly integrated.
contact center where artificial intelligence and human elements are seamlessly integrated.

In the world of contact centers, just like many other sectors, we are witnessing a revolution driven by artificial intelligence (AI). AI has enabled us to achieve more efficient and personalized automation, enhancing our ability to be more effective and provide higher-quality support and responses. However, as an expert with extensive experience in outsourcing and […]