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How we recognise emotions

How we recognise emotions

During interactions, customer service advisors are immediately at a disadvantage: they do not see the customer’s facial expressions and body language and only have the voice or text (depending on the channel), the nuances, the silences. This means that being able to interpret a customer, to interpret when they are sad, frustrated, sad or perhaps …

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Artificial Intelligence

Artificial Intelligence

At the point where companies measure #CSAT (customer satisfaction) they usually look at factors such as : #AHT (Average handling time) : how long a call center agent spends with a customer on the phone or in chat #FCRR ( First contact Resolution Rate) : whether the issue was resolved on the first call/chat #Post …

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Virtual Secretary

Virtual Secretary

Now you can spend your time on money-generating activities. Are you a small business owner or an entrepreneur? Imagine having a Virtual Assistant at your service that can assist you with all your administrative duties. Our Virtual Secretary service is the solution to your needs. Contracting with us will save you time and money – …

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